I’ve been doing a bit of writing lately, trying to introduce user experience concepts to people who don’t deal with this stuff day to day. Thought I’d share a bit. 🙂
Usability describes how easy a system is for its audience to use and learn. This isn’t restricted to just websites and software – you can consider the usability of everyday objects too, like teapots, telephones and ticket machines – anything someone can interact with towards a specific goal.
On the web, usability is important because it enables users to do what they came for. If users can’t get what they want, they either leave or complain – two things that can end up costing you money.
The terms ‘usability’ and ‘user experience’ are sometimes used interchangeably, but don’t mean the same thing. A site can be usable – ie. easy and functional – but not a delightful experience at all. User experience is primarily concerned with feelings, and while usability is just one aspect, it can have a huge influence over what a person gets out of using a system.
You’ll sometimes hear usability and accessibility discussed together. They’re two different concepts, focusing on different aspects of websites, but they ultimately share the same purpose – to allow any user to get what they came for.
Accessibility refers to how available something is to a wider audience, regardless of location, experience, physical and mental condition, or the type of technology used. It is considered a matter of human rights – much like how anti-discrimination laws require parking spots and wheelchair ramps in the offline world, there are laws for online spaces too.
So you’ll often hear about accessibility in the context of how people with disabilities can get the information they need, but disabilities aren’t limited to physical, learning or neurological conditions – they also include technological ‘disabilities’ like sub-optimal hardware, and slow, unreliable or expensive internet connections. Web accessibility aims to include everyone who uses the internet to perform tasks or acquire information.
Web accessibility is guided by WCAG, a set of internationally recognised guidelines on how to offer text, websites, images, video, audio, documents (eg. PDFs, Word docs), forms and interactive content in the most usable way for as many people as possible.
“The power of the web is in its universality. Access by everyone regardless of disability is an essential aspect.”
Tim Berners-Lee, inventor of the World Wide Web.
I did some reading at: