Can you make good design for people if you’re a lousy person yourself?

Interesting article on “being human” as a UX designer.

I’ve encountered UX people who didn’t strike me as particularly good humans, consequently lowering my trust as a client in their ability to engineer experiences that would appeal to humans. If you’re not a nice person, can you really design what is essentially an avatar of what your audience should see as a nice person?

Orson Welles and Harlan Ellison were/are known for being huge a-holes to work with, but on the ‘customer facing’ side, they’ve produced some astounding works of art. Maybe there’s a base level of good UX that everyone is capable of – stock common sense principles you get in any textbook – and it only gets better from there depending on how well you think critically and apply those principles to the problem at hand.

Personally, I want to believe that being a decent human being translates to putting out decent work. Even if we can’t be so magnanimous and noble, maybe the effort that goes in can’t help but lend itself to empathic, thoughtful solutions. But that’s just my little dream.

Maybe you don’t need to be a cool guy to make cool stuff – but I’m sure it’s more fun to work with someone who can do both. 😉

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