Techniques for getting useful user feedback

Interesting article on getting useful feedback from users:

http://www.uxmatters.com/mt/archives/2012/03/talking-out-loud-is-not-the-same-as-thinking-aloud.php

Tl;dr:

  • Tell users at the start what sort of feedback you need
  • Offer encouragement only when they give you the useful kind of information
  • Change the subject if the user derails to the not-useful kind of information
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